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Need help?
Frequently Asked Questions
- Pre-Order Items: Ship 4-6 weeks after order is placed. All items will be manufactured from scratch!
- Pre-Made Items: Ship within 3-5 business days.
Delays may occur due to high demand, so please be patient—it’ll be worth the wait!
- Australia: $10 AUD Flat Rate
- USA, NZ & Asia: $17 AUD Flat Rate
- EU & Others: $25 AUD Flat Rate
Cancellations must be made within 48 hours of placing your order.
Please note, we do not offer exchanges unless the item received is defective.
Item doesn’t fit?
We’ve got you. Our Fit Assurance Policy covers every order, giving you store credit for one eligible item — no return needed.
For more information, click here to view our full Refund Policy.
You can contact us through our contact page, or alternatively, we're one email away: hi@generationclo.co. We will be happy to assist you. God Bless.